Chatbots: Automating customer service at a major utilities company
Called Bard, the company’s chatbot utilizes its preexisting large language model Lamda. Microsoft’s move toward ChatGPT-based search is one threat to Alphabet Inc.’s (GOOG) $149-billion Google search engine. Alphabet executives have reportedly responded to news of ChatGPT and its potential to upend the process of searching for information online by issuing a “code red” and…